Privacy Policy
Last updated: January 1, 2026
1. Introduction
tukogo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our eSIM services and website.
2. Information We Collect
We collect only the information necessary to provide high-speed connectivity:
- Account Information: Name, email address, and payment details.
- eSIM Identifiers: Device model, EID, and ICCID required for profile provisioning.
- Usage Data: Data consumption totals and active network connection status.
- Communications: Emails or messages sent to our support team.
3. How We Use Your Information
We use your information to:
- Provision, activate, and manage your renewable eSIM profile.
- Process secure payments via our third-party processors.
- Provide customer support for travelers.
- Monitor network performance and improve the Tukogo experience.
- Send important service updates and notifications related to your eSIM service.
4. Data Sharing
We do not sell your personal data. To provide service, we may share necessary identifiers with:
- Wholesale & carrier partners: To route data and activate profiles on local Tier-1 networks.
- Payment processors: For secure, encrypted transaction handling.
- Service providers: Who assist in operating and maintaining our platform.
- Legal or regulatory authorities: Only when required by law or to protect our users and our service.
5. Data Security & Residency
We implement industry-standard security measures, including encryption (SSL/TLS) and secure servers, to protect your personal information.
As a global service, your information may be processed by our infrastructure partners in multiple regions to ensure local-grade connectivity in your destination country.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal data, subject to applicable law. To exercise these rights, please contact us at the email below.
7. Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact: